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Clinical & Technical Support

Clinical & Technical Support

Bard Medical Services Support

Bard Medical's well-trained team of health care and technical professionals is on-call and prepared to answer your questions in support of clinical, technical and product information needs.

Contact: 1-800-227-3357 or email

Bard Medical Clinical Training & Education

We have Infection Preventionists and Clinical Educators who are dedicated to helping drive quality, technique and minimize clinical complications that arise from necessary device utilization and therapies.


Medivance 24/7 Urgent Clinical Support

Get answers when you have a patient on the Arctic Sun® Temperature Management System:

Call 1-866-840-9776

  • The 24/7 Helpline is intended to assist healthcare professionals with technical questions regarding the use of the Arctic Sun® Temperature Management System. The Helpline is not able to provide medical or nursing advice or to prescribe treatment.
  • For non-urgent matters, please call 877-267-2314 M-F 8:00 a.m. - 5:00 p.m. MST or email

Medivance Technical Support

  • Get answers to technical issues concerning your Arctic Sun® Temperature Management System
  • Technical Support while a patient is being treated with the Arctic Sun® Temperature Management System, is available 24/7 call 866-840-9776
  • To place an order: 844-823-5433
  • Email: